Privacy Policy & Cookie

We are registered with the French RCS

Our registration number is 534 702 592 00021.

Data Protection Act

Further information regarding data protection and privacy is available from the Information Commissioner's Office www.ico.org.uk

What we collect

SOSav.co.uk only supplies customer information to third parties for order processing and delivery purposes. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to:

  • Take and process customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

Terms and Conditions of Sale apply to all transactions for the sale of goods on the Website. Please read them carefully.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on the Website.

Under no circumstances do we keep any record of your payment information (such as credit / debit card information).

We don't pass your postal or email address to any 3rd party. We may occasionally send promotional messages to your email address.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better user experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Accessing your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the below address. We will promptly correct any information found to be incorrect. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SOSAV LIMITED, International House, 24 Holborn Viaduct, London, EC1A 2BN, United Kingdom.

RETURN POLICY

All our products come with twelve month warranty; within this period we will happily exchange or issue a credit note for any goods that have a manufacturing fault.

Order Process

By placing your order you declare your willingness to pay for the ordered items as well as the shipping and service costs as indicated on this website.

After placing your order we will send you an email with the details of the order. Another e-mail will be sent to you as soon as the order leaves our shipping department.

Please note that until we dispatch your order we cannot guarantee full availability of the ordered items. In case of unavailability of products we reserve the right to remove the namely items from your order and invoice: accordingly these items are no part of the contract.

Until payment of the total amount has been received all items remain property of SOSAV LIMITED.

We will not be held responsible for delays or losses due to events beyond our reasonable control.

Right to cancel

All customers have the right to cancel their orders under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which gives consumers extra protection when buying online. Specific legislation here that applies is regulation of The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) within 14 days once you have canceled the contract.

We do not charge any restocking fee but we reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited by us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

You may not have any right to cancel a purchase for the supply of goods the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer. Please contact us for more information.

Unavailable products and refunds

If any or all of our products are temporarily unavailable, we will keep you informed. You will not automatically receive a refund. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Damaged goods?

We cannot accept any goods that have been damaged by the user or the damage has been caused due to an installation error (ripped ribbon cables, broken front glass etc.)

How do we know the product is ours?

Our products come with our holographic sticker on the back of them so there is no confusion when it comes to returning the product. Please ensure this sticker is not removed as this will void the warranty. We will not accept any returns without our sticker on them.

How do I return the goods?

Depending on the item and the nature of the fault, we will need pictures of both sides of each part along with a description of the fault and the related order number or equivalent proof of purchase such as sales receipt or other evidence such as a bank statement.

We will only accept returns from the person who bought the item.
Alternatively, we may ask you to return the goods for inspection prior to issuing you a replacement item. We recommend you send the goods using a reliable company providing a tracked service (e.g. Royal Mail Special Delivery).

Our return address is:
Suite 007, Chremma House
14 London Road
Guildford, Surrey
GU1 2AG

It is important for you to notify us using our returns form prior to returning any goods so we can deal with your returns efficiently or by writing to us on contact@sosav.co.uk. Please do not return any goods before filling our returns form as they will not be processed and additional delays and charges may incur in the handling of your request.


They're talking about us

SOSav in the press

  • sosav on tf1
  • sosav on france 2
  • sosav on france 3
  • sosav on m6
  • sosav on france info
  • sosav on 01 net
  • sosav on l'express